Amazon Connect CTI

Click the button below to initialize the Amazon Connect CCP and start handling calls and chats. The CCP window will open on the right side of your screen.

Waiting for contact...

CCP is ready

Quick Actions

👤

View Customer

Open in Shopify Admin

📦

View Orders

See all orders

💰

Refund Order

Process refund

❌

Cancel Order

Cancel unfulfilled

🔄

Reorder

Place same order

🚚

Change Shipment

Modify shipping

📍

Track Order

View status

📝

Add Note

Add to profile

🔍

Search Customer

Manual search by phone

☎️💬

Amazon Connect CTI

Ready to handle calls and chats. Customer information will be displayed here when a contact connects.

Use the quick action buttons on the left to navigate to customer profiles and orders in your main Shopify admin window.

Initializing CCP...